1. Overview

Korvix Technologies provides professional services, including Web Design & Development, IT Support, Cybersecurity, and Virtual Assistance. Because we deliver services rather than physical products, this policy outlines how refunds, cancellations, and disputes are handled for each type of engagement. As we don’t sell physical goods, this policy does not include a product return process.

2. Web Design & Development Projects

• Deposits: Projects typically require an upfront deposit before work begins. Deposits are non-refundable once design or development work has started, as they cover time and resources already committed to your project.
• Milestone payments: For larger projects billed in stages, payments for completed milestones are non-refundable. Refunds may be considered only for stages not yet started.
• Dissatisfaction with design direction: We include revision rounds as outlined in your project scope. If you’re unhappy with the direction after the included revisions, we’ll work with you to find a solution before any refund is considered.
• Cancellation before completion: If a project is cancelled partway through, you’ll be billed for work completed up to that point, and any remaining deposit balance beyond that will be refunded.

3. IT Support, Cybersecurity, and Virtual Assistance Plans

These services are billed on a recurring monthly basis rather than as one-time purchases.

• Monthly plans: Since these are month-to-month with no long-term contract, you may cancel anytime. Cancellations take effect at the end of the current billing cycle, and we do not provide partial refunds for unused days within a billing period.
• Upgrades/downgrades: If you switch plans mid-cycle, changes take effect at the start of your next billing cycle, and no partial refund is issued for the difference in the current cycle.
• Service dissatisfaction: If you’re not satisfied with the support you’re receiving, contact us first, most concerns can be resolved directly. Refunds for a specific billing period are considered on a case-by-case basis if we were unable to deliver the agreed-upon service.

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• Work has been fully delivered and approved by the client
• The client fails to provide necessary access, information, or feedback needed to complete the engagement
• The request for a refund is made after the applicable cancellation window has passed
• Third-party costs already incurred on the client’s behalf (e.g., domain registration, licensing fees, software subscriptions) are non-refundable regardless of project status

5. How to Request a Refund

To request a refund or raise a billing concern, contact us at [Insert Contact Email] or through our Contact Page with your invoice number or project details. We aim to respond to all refund requests within 3–5 business days.

6. Disputed Charges

If you believe you’ve been billed in error, please reach out to us directly before disputing the charge with your bank or card provider. Most billing issues can be resolved quickly once we understand the specifics of your account.

7. Changes to This Policy

We may update this Refund & Return Policy from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

Questions about this policy can be directed to info@korvixtechnologies.com or our Contact Page.